I told the Consumer Advocate about the problems we’ve been having. Here is it, verbatim. I did remove the addresses and phone numbers, but left in all the frustration.
I am writing to you about my local post office. I am at wit's end with horrible service and I have spoken with their management. I'd have more luck talking to a brick wall than the managers.
I have lived in my building since November 15, 2013. In that time, this is what has disappeared to date - that I know of:
*At least two (YES, THAT’S TWO) dozen Netflix DVD movies
*Two debit cards
*A half dozen parcels too big to fit in the mailbox
Oh, and I frequently get my neighbors’ mail as well.
In fact, I was expecting three Netflix DVDs to have been delivered last week and they aren’t here. Where are they? Who the hell knows. When they don’t arrive, I mark them lost on my Netflix account. It IS a big deal. Once I was expecting five movies to be shipped at one time and when they didn’t arrive, I marked all as lost on my Netflix account. Thinking there was something fraudulent going on, Netflix froze my account until I called and explained the situation.
Let me tell you about a package fiasco from last summer. I ordered two items from two different eBay sellers and based on USPS tracking, each package should have arrived on Monday, June 8, 2015. Neither package would fit in my apartment-sized mailbox. I get home expecting to find an attempted delivery notification in my mailbox, but there was nothing. I check the tracking numbers and lo and behold, they were delivered.
Within a couple of months of my moving in to my building, a package of mine disappeared and I had to put a note on my mailbox saying to not leave any packages if they don’t fit in the mailbox, leave a notice and I will pick it up at the post office.
I called the station and told them what happened, that the carrier isn’t supposed to leave packages, yet the tracking numbers says it’s been delivered. They wanted my tracking number, which I provided, and when the person who answered the phone looked it up, he said it was delivered. No kidding.
He took my information and said he’d call me the next day after he talked to our carrier. But I went to the station the next morning to try to find out more. A woman answered the window. I showed her the tracking numbers in, told her what happened, showed her a picture of the note I have on my mailbox. She went to find the packages. A few minutes passed. Then a few more, and even more still.
Finally, a man came to the window and by the way he was dressed, I would have guessed he was the manager, but he didn’t introduce himself, nor give his name. He told me there were no packages back there for me, that yes, they were lost. He also said the carrier was new, but get this, that carrier WAS TOLD NOT TO LEAVE PACKAGES AT APARTMENTS. Clearly, the newbie doesn’t listen well.
I asked to speak to the carrier, the man wouldn’t allow it. I asked if the carrier was literate, the man said yes. I asked if the carrier could read, the man said yes to which I disagreed – if he could, he would have seen the note on my mailbox and not left the packages.
The man said I could file two claims on the USPS’s Web site. When I got home, I filed one of the claims, but unfortunately, it doesn’t give you a reason as to why you are filing a claim. I was hoping there was an ‘other’ option, so I could write in “because you fucked up, that’s why.”
Being new doesn’t excuse this carrier and what he did. It was stupid and just plain lazy. The postal service just absolved themselves of losing my mail. What if those items were expensive or irreplaceable family heirlooms? A “sorry” just doesn’t cut it.
I’ve never lived anywhere in Minneapolis where I’ve had such trouble with receiving mail. I really like where I live, correction, I love it here. But if I want to live here, I have to continue to put up with this postal station’s don’t-give-a-shit attitude towards its customers. I don’t like that trade off. Postal service truly is an oxymoron. This station needs to be held accountable for the poor, excuse me, atrocious, service.
I actually got a timely response.
Your e mail to Postal Headquarters was referred to your local Consumer Affairs Office for a response.
I brought your concerns forward to the Manager, Daniel and asked him to investigate your delivery issues. As soon as I receive a follow up contact from him, either myself or Daniel will call you.
Mary Jo, Consumer Affairs Associate
I got a response to that response just this morning.
As I mentioned in my e-mail to you dated 5/27/16, I brought your concerns forward to the post office.
The Manager, Dan, e-mailed me that they are aware of your concerns, that they have a warning card in the carrier's case not to leave packages and that you also have a note on your mailbox.
Going forward, if you continue to have delivery issues, please contact your delivery office directly.
Mary Jo, Consumer Affairs Associate
Did anyone else catch it?
Daniel failed to address the misdeliveries – you know what that means, right? The misdelivered mail will continue. Oh goodie!
I even sent an e-mail to our city councilperson asking if there was an organization within the city where I could file a complaint. He never responded. What a surprise, politicians are only ‘of the people’ during an election year.
Just for the record, they fucked up on the package part, yet again – last December, I ordered a movie from eBay and accidentally had it sent to my home address. Guess what the post office did – you got it, they left the package. Believe it or not, it was there when I got home, but I was FURIOUS. Of course I talked to the station manager; refer to the part above about a brick wall.
And one more thing, when I came home tonight, there were THREE pieces of mail, not junk or bulk, but real honest to goodness letters for my next door neighbor. I called the idiots at the postal station, told them what they did and they said they’d look into it. No, he wouldn’t tell me what ‘look into it’ meant.
I don’t know of any other organization I can file any kind of claim with, but it’s damn clear this isn’t going to improve. The post office will protect its own, even if they’re blithering, incompetent, idiots.